Question 1

Do I need a visa for China?

Accepted Answer

No for most visitors. China is visa-free for 30 days for passport holders from 48+ countries, including the UK, most of Europe, Australia and New Zealand. We confirm the latest rules for your nationality before you travel.

Question 2

How do I pay for things in China?

Accepted Answer

We set up Alipay and WeChat Pay for you before you leave, and our guide handles payments where needed. You'll never be stuck without a way to pay.

Question 3

Will my phone and WhatsApp work in China?

Accepted Answer

Yes. We arrange an eSIM and VPN guidance before you travel, so WhatsApp, Google and Instagram keep working throughout your trip.

Question 4

Is China safe for families?

Accepted Answer

Very. Our family itineraries are built with children in mind — gentle pacing, kid-friendly hotels, and guides who love families. Hundreds of our guests have travelled with children.

Question 5

Can you cater for food allergies?

Accepted Answer

Yes. Tell us your allergies or dietary needs and we plan every meal around them. No restaurant is ever repeated — you always eat somewhere we've vetted for you.

Question 6

What's your refund policy?

Accepted Answer

Clear and simple: cancel up to 60 days before travel for a full refund, 30 days for 50%. Full details sent with your quote.

Question 7

Do you include international flights?

Accepted Answer

Our prices are land-only by default — the industry standard for tailor-made trips. We're happy to help you book flights separately, just ask.

Question 8

How fast will I get a  reply?

Accepted Answer

Within 24 hours, every time. WhatsApp is fastest — you'll usually hear back within a few hours.

Question 9

What support do I get while I am in China?

Accepted Answer

24-hour support. Before departure and throughout the trip, you have a direct contact for help with changes, logistics, and urgent issues. Straightforward. No chasing around.

Question 10

Can you help with visas and entry paperwork for China?

Accepted Answer

Yes. We can point you to the current entry requirements and flag what you need to prepare. Visa rules can change, so always check the latest official guidance before you travel.

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Travel Advisor & FAQ