Privacy Policy

This Privacy Policy explains how Jade Compass collects, uses, and protects the personal data of visitors to www.jade-compass.com. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Jade Compass is the data controller for this website. Our registered address is 3058, 3 Waterhouse Square, 138-142 Holborn, London, EC1N 2SW, United Kingdom. You may contact us at info@jade-compass.com or +44 (0) 7950 062892.

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What information we collect

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We may collect the following types of personal data when you use our website or contact us:

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Contact information (name, email address, phone number) when you submit an enquiry or book a service

Communication preferences and travel requirements you share with us

Technical data (IP address, browser type, pages visited) collected automatically through cookies

Any other information you voluntarily provide

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How we use your information

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We use your personal data to:

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Respond to your travel enquiries and arrange bespoke itineraries

Process bookings and manage your account with us

Send you relevant information about our services (with your consent)

Improve our website and user experience

Comply with our legal and regulatory obligations

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We will never sell your personal data to third parties.

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Sharing your information

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We may share your data with trusted third parties only where necessary to deliver our services, including travel suppliers, hotels, and operators needed to fulfil your booking, payment processors, our website platform Wix, and legal or regulatory authorities if required by law. All third parties are required to handle your data securely and in line with applicable data protection law.

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Your rights

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Under UK GDPR, you have the right to access your personal data, request correction or deletion, object to processing, and request restriction of processing. To exercise any of these rights, please contact us at info@jade-compass.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

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Cookies

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Our website uses cookies to improve your experience. You can control cookie settings through your browser. For more information, please see our cookie settings on the website.

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Data retention

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We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 2 years.

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Changes to this policy

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We may update this Privacy Policy from time to time. The current version is always available at www.jade-compass.com/privacy-policy. Last updated: 30 May 2026.

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Contact us

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For any privacy-related questions, please contact: info@jade-compass.com | +44 (0) 7950 062892 | 3058, 3 Waterhouse Square, 138-142 Holborn, London, EC1N 2SW